CQhost
is continually working to
improve technical support and customer service infrastructure. Asksupport.com
has been developed to help you when you need support.
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For advanced support, please consult the FAQs or the Ticket system in your serverManager.
How do I upload
with ws_ftp?
Start ws_ftp and create a new profile. For "Profile
Name" choose
something you will remember. For "Host Name" enter the
name of
your web site, e.g. yoursite.com. For "User ID" enter
your login
name, and for "Password" your password. Make sure
"Anonymous"
is NOT checked.
Set your default remote directory to
"/" (remote dir).
After the connection is established, on the left side you will see
the files and directories on your local computer, and on the right
side the files and directories on the web server. If there is a
directory called 'web' or "htdocs" change there. Select
the files on
the left side and use the "->" button to transfer
them. Use ASCII
mode for .html files and perl scripts (.pl) and BINARY mode for
the
pictures (.gif, .jpg, etc.), movies and sounds.
How do I upload
with CuteFTP?
You need to "Add site" - for "Site Label"
choose anything,
"Host Address" is yoursite.com (or yoursite.cqhost.net),
for "User ID" and "Password" use your login
name and password.
"Login type" should be "Normal". Then set your
default remote directory to "/" (remote dir). After you
add the site, click on "Connect". After the connection
is established, on the left side
you will see the files and directories on your local computer,
and on the right side the files and directories on the web server.
If there is a directory called "html" change there. You
can drag files
between the local and the remote window. Use ASCII mode for
.html files and perl scripts (.cgi, .pl) and BINARY mode for the
pictures (.gif, .jpg, etc.), movies and sounds - the buttons for
changing the mode are on the right end of the button bar.
Is there an ftp
program which comes with Windows95?
Yes, there is a command-line ftp utility. Go to Start/Run and
type:
ftp yoursite.com
and then hit enter (you may also use yoursite.cqhost.net if your
domain is not yet transferred). Enter your username and password
when prompted. After you login you can type "dir" to
list the
contents of the current directory, and "cd directory" to
change to
another directory. If there is an "web" or
"htdocs" directory change
there. (cd /web) You can use "ascii" and
"binary" to switch between
text uploads (.html, .pl, etc. files) and binaries (.gif, .jpg,
etc). Here
is a short example:
ftp> cd /web (or /htdocs for Enterprise accounts)
ftp> ascii
ftp> mput *.html
ftp> bin
ftp> mput *.gif *.jpg
How do I upload
with FrontPage 98 or 2000?
Frontpage 98: Start FrontPage, and select "Open an Existing
FrontPage Web". Press the "More Webs" button. In
the
"Select a Web server or disk location" enter the name of
your
web site: www.yoursite.com, and press the "List Webs"
button.
In the list box should appear "<Root Web>",
double-click on it.
Frontpage 2000: Start FrontPage, and select "Open file".
Then
enter your web site name "http://www.yoursite.com". In
the
list box should appear "<Web>", double-click on
it.
Note: Replace "http://www.yoursite.com
" by "http://www.yoursite.com/~username" to access a
"user specific"
web site .
I found a perl
script CGI on the internet, how do I
make it work?
Open the file in a text editor - the first line of a perl script
should
read: #!/usr/bin/perl
Check if the script requires more files that need to be uploaded
as well (e.g. if you see a line 'require "cgi-lib.pl";'
you need to
upload the file cgi-lib.pl as well). The file should have an
extension
.cgi - that's how the server will know that it's executable. You
don't
need a cgi-bin directory. You need to change the permissions on
the script to make it executable for "everyone". If the cgi script
writes to a file, that file needs to have "write"
permissions for
everyone.
Make sure you upload the file in ASCII mode.
How do I
change file permissions with ws_ftp or CuteFTP?
In ws_ftp click on the remote file to highlight it, and then
right-click on it. Choose "chmod (UNIX)" from the menu -
CGI scripts (.pl, .sh, etc.) need to have "Read" and
"Execute" permissions for everyone.
In CuteFTP click on the remote file to highlight it, and then
right-click on it. Choose "Change file attributes" from
the menu. For CGI scripts (.pl, .sh, etc.) use "Read
All" and "Execute All".
With Absolute FTP: Right Click on a .cgi file and set the proper
permissions: rwx rx rx (owner rwx, group rx, other rx)
How do I
remove the temporary CQhost page?
Overwrite the default
index.html in /web with your homepage
(/web/index.html). Note: Replace "web" with
"htdocs" if you
use an Enterprise Account.
How do I setup
a custom error404 error page?
Just upload a notfound.html
file in /web.
How
do I protect a directory with .htaccess/.htpassword?
In your control panel, click
on FILES MANAGER then choose the
directory to protect. The program will manage automatically your
usernames and passwords. You don't need to upload a .htaccess
directly.
How do I read
my emails with Outlook 2000 or Express?
Click on Tools/Accounts/Properties:
Incoming mail server (POP3): yoursite.com
Outgoing mail server (SMTP): yoursite.com
Login (username): your login
Password: your password.
Note: We use a security feature called POP3-before-relay. You
must
check your emails before create/send new emails (to be logged on
our server with your login/password). Some versions of Outlook has a bug
and try to send emails BEFORE checking. In that case,
click on 'Receive ALL' before sending new emails.
In Tools/Options/Mail delivery UNCHECK 'send messages immediately
when connected'.
An external SMTP Server like CQhost cannot beat your dialup ISP
because you are not directly linked to your account but the
internet then your account. If you need optimal performance, set
your outgoing
email server to mail.your-ISP.com
We highly suggest to try The bat from Ritlabs
(http://ritlabs.com/the_bat). This email reader include advanced
options and full PGP support (encryption).